FAQ

FREQUENTLY ASKED QUESTIONS

1)      Q: What is the customer service number?

A: Please email us your order # with any questions or concerns and we will respond within 24 hours : support@prettywomancurves.com

 2)      Q: What is Pretty Women Curves email?

A: support@prettywomancurves.com

 3)      Q: What are your customer service hours & Online store hours ?

A: Email us ANYTIME. We are open to respond 24/7! 

 4)      Q:  I sent an email and why I have not received a response?

A: We have a high volume of daily emails and can take up to 24 hours to respond, 

 5)      Q: Do you do wholesale?

A: Yes, You can email us at  support@prettywomancurves.com and we will provide you with a wholesale list via-email.

 6)      Q: Do you offer REFUNDS?

A: No, We only provide exchanges at this time and store credit For any other questions or concerns

Please email us at support@prettywomancurves.com

7)      Q: My exchange still did not fit can I get a 2nd exchange?

A: No, We only provide 1 time exchange.

8)      Q: What is the best size for me?

A:  All of our items have a size chart online and we recommend you take your time to review.

 9)  Q: How do your sizes run?

A:  Our products are 100% manufactured and run small We recommend you order according to your fitted shirt size for tightest cinch , or use our size chart and choose the closest size to your measurements.

 10)  Q: What are your prices?

A:  All product prices are online. All prices listed are subject to change

 11)  Q:  I selected the wrong size, color and/or style etc. can it be changed before shipping?

A:  No, Due to us having a high demand we are not able to make changes before orders are shipped. (PLEASE MAKE SURE THE SIZE YOU HAVE CHOSEN IS THE CORRECT SIZE FOR YOU, COLOR & STYLE ONCE YOU SELECT CHECKOUT THE ENTIRE SELECTED ITEM IS WHAT WILL BE SHIPPED).

 12)  Q: I placed my order and made a mistake on the shipping address can you change it before it shipped?

A:  No, We do not have access to the billing system and You will need to call Pay Pal 1-888-221-1161 we will not change shipping addresses your order will ship to the address submitted.

13)  Q: I received the incorrect item or size from Pretty Woman Curves?

A: Contact customer service at support@prettywomancurves.com

 14)  Q: The item I ordered is irritating my skin, what should I do ?

A:  You are allergic to latex, Discontinue to use the item as indicated on the item insert packing, we will not issue a refund or replace an item due to allergic reactions you have encountered.

15)  Q: Need help with sizing?

A: Please refer to the sizing chart under every product for more information

 

NOTE:  IF YOU RECEIVED A DEFECTED ITEM YOU HAVE 3 DAYS FROM THE DATE RECEIVED (NOT 30-60 DAYS)  TO CONTACT US VIA EMAIL : support@prettywomancurves.com  

WE WILL REPLACE THE ITEM WITH A NEW ONE, SAME ITEM , SAME SIZE, STYLE & COLOR.